STORE INACTIVATED, PAYMENTS BLOCKED AND I DO NOT RECEIVE MY FUNDS

tammers
Tourist
9 0 2

I provided all the documents required to activate my account, it had been in operation for 1 week, last Friday February 16 without any reason or message they deactivated my account and I have not received the money from my sales either, I only received messages that I was reviewing but nothing conclusive.

What happens in these cases, how long does it take to respond, activate the account again or at least send the funds to the bank account of the account owner.

It is worth clarifying that I validated with all my clients and they paid without incident and already received the third, they have not claimed any of the payment.

What's happening, why such bad service?

Replies 12 (12)

Victor
Shopify Staff
2454 226 522

Hi @tammers,

 

Did you receive correspondence from our team notifying you of this decision? If so, please respond to that email if you have any questions. Our team will receive your email and can get back to you there. If you have not heard from us, please contact us directly and we can take a look at this for you.

Victor | Social Care @ Shopify 
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tammers
Tourist
9 0 2

Hola Víctor, ya lo he hecho pero llevan más de 8 días y no me dan respuesta, me dicen que hay un número de caso asignado y no me responden nada, tampoco recibo los payouts 

Victor
Shopify Staff
2454 226 522

Hi @tammers,

 

This is not something I can check for you here as I cannot authenticate you over the Community. While you will receive an update over email when our team has one to share, you are free to contact our support team and ask them to check on the status of your ticket.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

tammers
Tourist
9 0 2

I have been contacting them every 3 days and they tell me that they are working on the solution but it has been more than 10 days and they do not respond, it seems that they have stolen the money from my sales.

 

They take som much time to solve

Victor
Shopify Staff
2454 226 522

Hi @tammers,

 

I appreciate your frustration with the wait times and can assue you that when our team have an update to provide you will be contacted. I would recommend refraining from emailing with such regularity as doing so may push your ticket further down the queue. Do you have a ticket number you can share with me for this issue?

Victor | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

tammers
Tourist
9 0 2

Hi Victor,

 

The ticket number is 45671611, it’s been 14 days without answer! 
It is incredible that a company the size of Shoppify takes so much time to even respond and now to solve a problem of this type of severity!

 

 

tammers
Tourist
9 0 2

Any update!, what a bad service, more than 3 weeks without solution, and shopify seems to want to steal the money from my sales

Victor
Shopify Staff
2454 226 522

Hi @tammers,.

 

I checked in on this ticket for you and believe an email was sent out to you today with more information. Please check your email inbox and look at for this. If you have any questions, please respond to the email and it will go back to our team.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

tammers
Tourist
9 0 2

Hi,

 

They just responded to me today to tell me that they will retain the money from my sales for until June 15, 4 months!!!, Shopify is a scam, they only want toy steal money, what excuse do you have to retain the money for 4 months?

Sanan1
Visitor
2 0 0

Hi Tammers ,

 

Did you get any amount for this issue till today? I have the same problem and my store was blocked. A lot of money from my sales are holding. They did not say any reason why my store has been blocked They said that I have to wait 120 days.   I want to know retain moneys from my sales  will be transfer within 120 days or after 120 days when blocked time ?

Sanan1
Visitor
2 0 0

Dear Victor ,

 

I have the same problem . Shopify said that the full amount of pending payouts will be held in reserve for 120 days.  I want to know retain moneys from my sales  will be transfer within 120 days or after 120 days when blocked time ?

tammers
Tourist
9 0 2

Hi Sanan1,

 

I’m still waiting for payouts, I don’t know I have to wait 120 days, that’s a nightmare of platform and customer service, they just block the money and and answer whenever they want