store is offline - login is impossible

[Senty]

We are experiencing a critical outage on our Shopify store thesortage.com, severely impacting our business operations.

6 days have passed - and shopify still ignores our situation- it is unacceptable we cannot connect to the admin page , the store is offline, we are struggling

help

no one has ever contacted us about the issue and after the massive shopify downfall nothing and no one helped us please share the specifics because it is not okay appreciate your help

every time via contacting shopify support tam via online chat they tell me different names of the teams that are “working” on the issue

it’s not okay , shopify has no rights to make such things to us - everyone is struggling and they are not even bothering to send us at least one email

we have already said - we are more than willing to assist and resolve the situation

why shopify treats us this way

- Website is completely down – customers cannot access our store.

- "No Server Connection"

- Login Issues – our team is locked out, preventing order management and support.

no one has ever contacted us about the issue and after the massive shopify downfall nothing and no one helped us please share the specifics because it is not okay appreciate your help

it means no one actually is taking responsibility for the issue

This situation is having a major impact on our business, leading to lost sales and frustrated customers. Additionally, our support team is unable to process orders or assist customers, causing further operational strain.
THATS NOT OKAY

[VishvasMishra]

Hi @Senty 
Let me ask support for the issue on the behalf of you. meanwhile if you are having the .myshopify.com store URL then please share it with me.

Thanks