Store is unavailable

1 0 1

I've placed an order in and my order number is #1583.

When I tried to view my order after checkout it is showing the following error.


What happened?

This store is unavailable 

What can I do?

Return to the previous page


Please help me with this.

Thank you



Reply 1 (1)
Shopify Staff
Shopify Staff
1929 417 330

Hey @Priya30.


Thanks for reaching out and bringing this to our attention.


I am sorry to hear about the trouble with your online purchase! If you suspect that this store is using the Shopify platform and is in violation of our Terms of Service and Acceptable Use Policy, you can file a report with the merchant here.


Feel more than welcome to check out our Buyers FAQs page which details the next steps to take depending on the status of your order. I would also suggest that you speak to your bank and let them know of your situation. They will have processes aimed to retrieve your funds for the online transaction you have made.


Let me know if you have any questions.

Ollie | Social Care @ Shopify 
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