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[ecom89]

Hi,

I sent a mail to support one day back but no reply yet.

This is what i see when i try to log in.

[ReturnPrime]

Hello there,

Apologies for this experience.

You are on the right track creating a request with the Shopify support team as they are the best to help resolve this for you. Please note that you will definitely get a response form the support team, please bear with us.

Best Regards,

Marie-Claire

Return Prime

[Skye]

Hi, @ecom89.

Thanks for posting! 

For situations such as yours, we need to look at the specific account. Thus, you will need to reach out to our live advisors. E-mail tends to have the longest response, therefor please choose chat when accessing our advisors.

Please visit our Help Center and select "continue without logging in" to create a support request through live chat. Next, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.'

Best of luck!