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I sent a mail to support one day back but no reply yet.

This is what i see when i try to log in.

Screenshot (3779).png

Replies 2 (2)
Shopify Partner
412 58 99

Hello there,


Apologies for this experience.


You are on the right track creating a request with the Shopify support team as they are the best to help resolve this for you. Please note that you will definitely get a response form the support team, please bear with us.


Best Regards,


Return Prime

Shopify Staff
Shopify Staff
900 86 142

Hi, @ecom89.


Thanks for posting! 


For situations such as yours, we need to look at the specific account. Thus, you will need to reach out to our live advisors. E-mail tends to have the longest response, therefor please choose chat when accessing our advisors.


Please visit our Help Center and select "continue without logging in" to create a support request through live chat. Next, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.'


Best of luck!

Skye | Social Care @ Shopify
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