Store name

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I’m getting custom domain error

’ there’s an issue with your stores domain name.’ What would you advise to do can it be changed? Do I delete the domain not sure what to do?



Reply 1 (1)

Shopify Staff
2725 273 474

Hey, @Lj10.


Thank you for reaching out and bringing this to our attention.


I understand that you're experiencing an error with connecting your custom domain. Though the error message doesn't seem to be complete, it's possible that the domain is connected to another Shopify store. If reconnecting the domain isn't able to resolve this issue, then it looks like we'll need to access your account in order to resolve this issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chats. Please visit the Shopify Help Center and login to your account to create a support request.


That being said, I noticed that you're a new member of our Shopify Community and I'd love to hear more about your business! What types of products are you selling? Do you have a marketing plan prepared for your store?


Elias | Social Care @ Shopify 
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