Store problems

[Vblessed32]

Recently I’d 2 ppl work on my store the free lancers were from Fiverr. My store is a mess. No I got these guys from Shopify they claim. That wanna charge me 300-400 hundred to fix my store. Don’t know how they got in touch with me. Shopify needs to fix this problem. These guys really trying hard to get me to pay them to fix my store. This is crazy. So sad about it. The call themselves Shopify experts with a gmail, email. Shopify please address this. And how can they even access my store. That’s crazy. 

[DreamTechCrew]

It sounds frustrating! Here's what you can do to handle the situation:

1. Secure Your Store Immediately:

• Change Your Passwords: Update your Shopify account password and any related email accounts.
• Revoke Access: Go to Settings > Users and Permissions in Shopify and remove any users you don’t recognize.

2. Report the Incident to Shopify:

• Use Shopify Support (via chat or email) to report these individuals. Mention that they contacted you claiming to be Shopify experts.
• Shopify takes impersonation and unauthorized access seriously.

3. Verify Experts through Shopify Partners:

• If you want help, only hire experts listed on Shopify’s Partner Marketplace (avoid freelancers using personal Gmail accounts).