Someone used my email fraudulently to create a Shopify account. They then used my legitimate company name to create a shop. Before I could gain access to my account, they set up 2 factor authentication, which locked me out of the account that uses my actual email. They linked their bank account, set themselves up as an amazon vendor, and set up the store to accept credit cards. They did all of this without the email address even being verified. All of this took less than 10 minutes.
In that time, I frantically searched how to talk to someone at Shopify to stop this from happening. After searching the internet and realizing this is a very common situation and there is no way to call a support rep, I attempted to use the chat feature offered on Shopify. These Ai responses are an absolute joke. My personal h*ll is the loop I found myself on their chat feature to try to get help. How can I get into the store to talk to a support rep, if I can't get into the store? Just complete lunacy.
I submitted 3 separate support tickets, 2 separate data deletion requests... and surprise, none of them work! They can't do anything because the account I am looking to delete is active...like HELLO, obviously it is active because I just told you someone stolen my information and is actively using it on your site. I have never experienced such incompetence when it comes to customer support.
Then going onto Shopify's own discussion page and seeing multiple examples of this exact scenario over the span of at least 2 years... I realized that Shopify just doesn't care. Has anyone actually come up with a solution for this??
I believe Shopify must be making money off of these scams so they don't care who is negatively affected by these scams, as long as they get their monthly income from the fraudulent shops, they don't care. The only problem with that business model is that these are probably all stolen credit cards being used so once people check their credit card statements, they will chargeback the credit card and then Shopify will lose all of that money. So here I find myself wondering why they don't have some sort of procedure in place to prevent this from happening?
The part of this scenario that infuriates me the most is the people that may get hurt from this. Shopify willingly changed the name to appear on customer credit card statements to be our company name. That gives this fake shop credibility. This has the potential to ruin our reputation, while also hurting innocent people trying to buy things. I saw that another person posted a complaint that their legitimate company started to get calls from people who saw their company listed on their credit card statement. How insane is it that there is no verification process to confirm that these legitimate businesses aren't having their information stolen - especially after this is a scam that has existed for some time and Shopify knows about it?
All in all, I need someone to provide me a solution... and if I get one ai response from an alleged Shopify employee who's name is something weird like "Dirk" that tells me to use their h*llscape chat feature or submit a data deletion request after my entire comment is about how those options DO NOT WORK, I am vowing to write a negative comment about my experience with Shopify somewhere on the internet everyday for the next year.
