Store shows "Some items are no longer Available" but inventory is right

Loudmouthstudio
New Member
3 0 0

Hoping someone can help me out here. I keep getting the following with some items in my store.

shopify.JPG

 

I have checked the inventory and it's all set up that all are in stock and I have marked that all come from the 1 location I have. I am using the Globo app for product options. When I change the product to add a variant (Which I don't need because it's in the product options) then all of a sudden it will allow me to add it to cart. 

 

What am I doing wrong here??

Replies 4 (4)
globosoftware
Shopify Expert
18 2 7

Hello,

I'm Eric from Globo. Thank you for using our Product Options app. 

In this case, I think once of your "add on" product has been out of stock. 

I recommend you should check inventory of your "add-on products". 

If there is any issue, Don’t hesitate to contact us via email. 

Thank you!!

Loudmouthstudio
New Member
3 0 0

Hi Eric

 

All of the items are available. It shows them as available and all have stock. This is happening a lot and I'm losing sales now because of it. I LOVE my Globo App, but I need people to be able to add items to cart without it saying they aren't available when they clearly are!  Anywhere else I should be looking?? EDITED TO ADD: I don't have any "Add Ons" for any of my products

Joel6
Shopify Partner
4 0 0

Hi,

Could you please share me your product URL? so I can have a look and help you. 

 

I'm looking forward to hearing from you 

shikhartech
Shopify Partner
2 0 0

Did you tried to uncheck the "Track inventory" from product page. If you have variants then uncheck on variant page as well.

shikhartech_0-1664954712566.png

 

Further let me know if can help you with.