Store Taken Down without proper acknowledgement

[HJ5]

Hello, recently my store got deactivated for violating AUP and i’m not sure why as i didn’t do anything out of line. I've submitted an appeal almost a month ango and gotten no response and customer service is of no use as they promise me i’ll get a response but it never comes. However even more recent i received a chargeback on one of my orders but i never received the payout on that order and they’re trying to withdraw the money from my bank. I cannot fight it as no access to store. is there any way to come to to resolution where i either: get my store back, get the payout, or avoid the chargeback withdrawal?