Store Terminated - HELP!

[GlassGuard]

Hi all, so I put two full days into building my store, I was flying high on the excitement of it all then out of the blue I got this email from Shopify 'We have terminated My Store due to activity that is not, or that we suspect is not, a legitimate commerce practice.'

I was gutted, there was nothing untoward going on so with full confidence I followed the appeals process once, twice, three times and nothing! No acknowledgement, no response, no follow up, nothing.

There does not seem to be any way to make direct contact with a human being within Shopify.

Has anyone else been in this situation and come out the other side with a positive result?

Any help, advice or assistance would be greatly appreciated.

Thank you.  

[SealSubs-Roan]

Hi @GlassGuard 

On occasion, Shopify will shut down the stores if it finds activity that could possibly violate their Acceptable Use Policy, no matter how unintentional. Appeals, though one-sided, have been successful after a number of attempts and time for some merchants. Patience, clear documentation and persistence can therefore help to resolve matters.