Store Unavailable Suddenly

year2kapparel
New Member
5 0 0

hope this message finds you well. I am writing to seek urgent assistance with a critical issue I am facing with my Shopify store

 

I am currently experiencing the following problem: When attempting to access certain pages within my Shopify admin, I receive the following error message: "Your account doesn't have permission to view this page. Try using a different account or going back to the Stores List page."

I have taken the following steps to resolve this issue:

  1. Cleared cache and cookies.
  2. Tried accessing the page from different browsers.
  3. Checked for any pending updates on my account.
  4. Ensured that I am using the correct login credentials.

Despite these efforts, the problem persists, and it is causing significant disruption to my business operations. I am currently running ad campaigns, and this issue is not only inconveniencing me but also affecting the customer experience on my website.

 

I urgently request your assistance in resolving this matter as soon as possible. Time is of the essence as my business relies heavily on the functionality of my Shopify store. Please let me know what steps I should take to regain access to my account and resolve this issue promptly.

 

Your prompt attention to this matter is greatly appreciated. Thank you for your help in advance.

 

PS Im burning ads money and people are being redirected to "Unavailable Shop"

Screen Shot 2023-09-01 at 9.27.01 AM.png

Replies 6 (6)
Erin
Shopify Staff
Shopify Staff
747 117 126

Hi, @year2kapparel. I completely understand why you want this resolved as quickly as possible and I'm happy to share some information to help you out with this.

 

To clarify, are you still able to access your Shopify admin and are having trouble with certain areas of your admin? Or are you seeing these error messages as soon as you try to log in? I just want to make sure I'm fully understanding so that I give you accurate advice going forward.

 

Typically with errors like this you would need to speak with our support team through the Help Centre here. The reason for this is that we can't see any of your account information here over the Shopify Community. That being said, if you speak with us through the page I shared we would be able to review this with you in more detail. In this situation I'd also recommend you double check your emails for any emails from Shopify about your account. If there is an issue with your account, that is where we would usually reach out to you with more information or any next steps to fix it.

 

Please let me know if you have any questions in the meantime!

Erin | Shopify 
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year2kapparel
New Member
5 0 0

 Hi Erin, 

 

Thank you for replying to my thread. I can definitely login, however I can see my shop is suddenly "inactive" and when i try to click it – Im seeing this

year2kapparel_0-1693603349849.png

 

There was not email or any notice to me regarding my account. I just paid my bill last Aug 23 so I know for sure its not about the subscription plan.

 

year2kapparel
New Member
5 0 0

Any updates or help from this? my website is still down, my ads are still running(If i pause or turn it off the learning stage reset). I also have apps that I want to cancel inside app. I wish Shopify would atleast notify us via email on whats happening but nah, got no emails(checked the spam folder), got no reply from the ticket i sent from the help centre, none.

year2kapparel
New Member
5 0 0

This is my ticket number 41268485

year2kapparel
New Member
5 0 0

This is my ticket number 41268485 if anyone whats to help.

sinskiru
Visitor
1 0 0

were you able to solve it? I had the same problem 2 months ago and contacted Shopify numerous times but it's still not fixed. I closed the account and opened another one and the same thing happened. I'm really stuck and don't know what else to do as I've invested so much into this.