Store went inactive for no apparent reason

lxixgolf
Tourist
3 0 2

Hello.  My store has been active for a few weeks, paying customer, and we've taken plenty of orders already, which is great.  Yesterday, while we were going in to print shipping labels to ship more orders out, the store went inactive and none of us can access it and the site is down to our customers as well.  I reached out to support twice and they said it's definitely weird and they will escalate.  I've replied to their email 3x with no replies and haven't received any other updates.  I've been down for almost 24 hours now.  This is my only sales channel.  Very disappointed in my experience so far and given that I haven't received any replies, I have to start moving to another platform.  Anyone else experience this???

Replies 26 (26)
Vmuse
New Member
4 0 0

Have you gotten an update, I’m going through the same thing?

lxixgolf
Tourist
3 0 2
I had to verify some legal documents, etc. I can't remember what
triggered it - might have been my first payout. I wish I was notified
before opening my site.
Vmuse
New Member
4 0 0
So you didn’t get it back opened?
lxixgolf
Tourist
3 0 2
It is back open. It was inactive for 2-3 days while they verified our
documents.
hahahaha
New Member
4 0 0

Hi, lxixgolf.

my store have went inactive for 3 days. 

I have reached to customer support through chat-box, email and phone call. No one seems to give me an answer for why my store went inactive.

They are just saying security team is reviewing my account, total transaction volume is very low right now.  I have no idea why the site became like this.

I have not selling any illegal goods, simply my store is a workshop which is providing leisure classes of teaching handcraft things for adults.

I am really sad and wishing someone could reopen my store.

 

Thanks.

KappaTango
Tourist
5 0 1

I'm having the same problem, I just created the store and when I tried to pay it went inactive.

Support has not responded to emails, and the chat person could not help in any way.

This is a bad first impression of the platform, I'm already looking for alternatives because this is not how you treat a customer.

All you have to do is inform us of delays, but I can't even work on the store. This is most ridiculous thing I have ever experienced.

There's barely anything there, if I could work on it while they verify documents or whatever (but not activate it), then I would be fine with that, I could still make some progress.

They didn't even ask me for documents, so am I going to have to wait another 3 days after they finally reply to verify them?

dora_wil21
New Member
2 0 0

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painreal
New Member
1 0 0

yes my store also went inactive after i made $2k in sales i reached out they said they will let me know in 72 hours its been 72 hours already still nothing! store is down 

alex_scott334
New Member
3 0 0

Have you heard anything back? My store went down after I hit 2K in sales as well. They said they would send me to their operations manager but I haven’t heard from them 

Vmuse
New Member
4 0 0
Yes I got it back it was because I had transaction I didn’t recognize. I
disputed it with my bank, it ended up being a charge from one of the
shopify apps. Once I approved the charge, they gave me my store back. It
took about a month to get resolved, because no one would ever call me back
from shopify.
alex_scott334
New Member
3 0 0
So should I contact my bank
Frey1
New Member
3 0 0

Same thing just happened to me just now and I can’t seem to contact anyone that can help me…

Did you manage to fix the issue?

alex_scott334
New Member
3 0 0
Still haven't been able to fix it. I contacted shopify and its going to
their review team or something
Frey1
New Member
3 0 0
Yeah same thing for me. Hope we all get this fixed up!
peoplevsperson
New Member
1 0 0

 

Hey Everybody,

I Just recently had this problem start like yesterday I went to change my billing info since it needed to be updated then my store went inactive seems like many people are having this issue how do you 

Resolve this issue is there a specific Shopify phone number or email how do I reach out to Shopify for help?

moroccanvintage
New Member
1 0 0

the same thing,just after i paied for the domaine name my account turned to inactive statut !!!

krbappy
New Member
2 0 0

@peoplevsperson how much time needed for active your store?

Frey1
New Member
3 0 0
Hi there!

It took about 3 weeks for them to give me the next steps to open my store again.
koharjohn
New Member
1 0 0

I am also facing this issue on my account site. can anyone helps me with how I can sort out this problem?