Struggling with repeated Shopify admin logouts after email change?

Kritt
Visitor
1 0 0

Has anyone been logged out repeatedly after choosing their store?

I'm asked to log in and each time I do I'm able to choose my store but am met with . You've been logged out, session expired, log in to continue. This is repeated,  I cannot access my admin. My store is lve and accessible. This has happened after changing my email and connecting my store to google. Can anyone assist please?

Reply 1 (1)

Elias
Shopify Staff
2915 285 500

Hey, @Kritt.

 

Thank you for bringing this to our attention.

 

It's possible that there's a localized issue with the browser, and we'd recommend clearing the cache and cookies for your browser. If the problem continues to persist, then it looks like we'll need to access your account in order to resolve the issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

 

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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