Subscribed members not getting notifications

[Setraders]

Subscribed members not getting the newly added products or price reduction notifications.

can someone advise

[ProtoMan44]

@Setraders 

If subscribed members aren't receiving notifications on Shopify:

1. Check notification settings in Shopify.
2. Verify subscribers are correctly added.
3. Ensure email configuration is correct.
4. Ask subscribers to check spam folders.
5. Confirm opt-ins comply with regulations.
6. Test notifications or contact Shopify Support for assistance.

[Setraders]

Thank you 

[ProtoMan44]

@Setraders welcome.

[Setraders]

Im afraid not sure what settings should be done for subscribed customers

[Blair]

Hi @Setraders ,

Thanks for reaching out to the Community! I'd be happy to provide some assistance with this. To gather a bit more information, are you using any third-party mailing apps?

If not, I'd encourage you to connect with us directly. This will allow our support team to get you authenticated, as I wouldn't have access to any account details here through the Community. They will be able to take a closer look and ensure this gets resolved.

Please let me know if you have any other questions or concerns.

[Setraders]

I contacted the support and they advised that I should use paid 3rd party app for my requirement.

I'm going to think about it

[ProtoMan44]

@Setraders don't be afraid, can we discuss this privately, or grant me access to the test email template on your store?

[Setraders]

Hi thanks for your message. I did contact the support and they advised that I should use 3rd part app for my requirement.

Thanks for your help