Subscription complications

jasminsolakian
Visitor
1 0 0

Hello, I was recently charged for a monthly subscription of $399 when I thought I deactivated my account. I'm currently in college and I really need that for rent. Could you please tell me if there's any way I can be refunded. Also when I was looking there wasn't even a plan for $399 it was $299. How can I be sure my subscription is canceled? Please help, I really need that money.

Reply 1 (1)

PageFly-Theodor
Navigator
492 66 74

Hi @jasminsolakian ,
This is Theodore from PageFly - Shopify Page Builder App.

I understand this unexpected charge is causing you trouble. While Shopify typically doesn't offer refunds.Contact Shopify Support: Explain you deactivated your account but were charged $399 (mentioning the discrepancy with the $299 plan). Emphasize your financial situation. You can contact them via live chat in your Shopify admin panel or through the Help Center.

Best regards,
Theodore | PageFly

 

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