Subscription refund

Eleanor97
Visitor
1 0 0

I thought my account was set up for a monthly plan but I’ve just been charged a yearly subscription fee. 

Is it possible to get a refund and pay monthly instead?

 

I have tried the help page and live chat but no use. 

Reply 1 (1)

Moira
Shopify Staff
2040 222 320

Hey @Eleanor97,

 

Thank you for reaching out to the Community. I'd be happy to provide some assistance with refund requests, to ensure this gets resolved. 

 

In the first 30 days, we may allow refunds and plan changes as goodwill gestures for those who happen to change their mind - a sort of cooling-off period. However, after the first 30 days, we consider it well into the start of an annual billing cycle. When you enter into a long term subscription with Shopify, you are committing to being in that plan for the time period.

If you fit the above criteria, then our billing team may be able to help. Did you previously have trouble getting in touch with a support advisor via the live chat? In this case, as we cannot look into account specifics from here, you would need to reach out to our live support team here at this link, so they can take a look at this in more depth for you.

 

As always, if you have any questions about any of the above, please don't hesitate to reply to me here!

Moira | Social Care @ Shopify
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