Subscription refund

1 0 0

I had auto pay on and got charged for my subscription as I forgot to pause my account. It has been inactive since starting the subscription. I would like to get a refund. Would that be possible?

Reply 1 (1)

Shopify Staff
1941 258 229

Hi @alishbaaaaaaaaa,


Thank you for reaching out to the Community!


When it comes to account specific inquiries like this, you will want to connect with us directly. This will allow our support team to get you authenticated, as we wouldn't have access to those details here through the Community. They can ensure your shop is successfully deactivated and is also where you can make a refund request. 


To connect, you can: 


  • Head over to the Help Center
  • Into the chat box, type 'Contact Support'
  • Log into your account
  • You'll be provided the option to begin a live chat


Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog