Subscription refund

Abdul9
New Member
2 0 0

Hi,

I started a trial a while ago and forgot about it but was never charged, I confidently opened a new store and signed up for the basic subscription, thought I could do it but it seems that I'm not ready to start my Shopify journey. I closed my store on the same day I opened one, I read that if this is done, an exception can be made, is it possible to have a refund done on the subscription charge. 

Kind regards

Abdul

Replies 3 (3)
Ash
Shopify Staff
772 86 126

Hey, @Abdul9!

Ash here from the Shopify team. Welcome to the Shopify Community! 

I understand you've closed your account and are seeking a refund for the subscription charge. As per the Shopify Terms of Service, Shopify generally does not provide refunds. With that said, it sounds like you never actually used the shop, and cancelled it shortly after the trial had ended in an effort to avoid being charged. I'm happy to take a closer look into the account and check if you may be eligible for a refund.

I'll need to authenticate you on the account in question first, so I've sent an email to the email address associated with your Shopify Community account. Please reply back to that email, and I can continue to help you there. Looking forward to hearing back!

Ash | Social Care @ Shopify 
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AB_94
New Member
1 0 0

I closed a store shortly after activating the LTE $9usd subscription. The domain name for the store did not coincide with the store name is there a way in which I can get a refund? The transaction went through around 12 noon today. Can you assist me?

Olivia
Shopify Staff
787 74 141

Hey, @AB_94!

 

Thank you so much for reaching out in this thread. We would be happy to help you look into this.

 

To do so, we will need account access which is not possible through this public space. With that being said, please connect with our live 24/7 Support team.

 

It's best to connect with us sooner than later so we can get you the support you need. 

 

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog