Subscription

josephesparzaa
Visitor
2 0 0

Hello, I am reaching out on behalf of anvil beard company. I am getting charged $197 for subscriptions and I thought I had canceled two months ago. I created the site three months ago and I have made no money off of it. so I was wondering if the 197 can just be erased from my account and I can deactivate my story again? Thank you. 

Replies 3 (3)

Shay
Shopify Staff
2645 430 554

Hi @josephesparzaa 

 

I understand that you created an online store and thought that you had deactivated the account, but are still receiving billing charges for it. 

 

In this case, the fastest way to deactivate the store is to sign into the admin and deactivate it yourself. You can do so by following the steps in our Help Center here: Shopify Help Center | Pausing or deactivating your store.

 

Once the store is closed, or if you are having issues closing the store yourself, you can then reach out to our authenticated chat for additional support with the fees you have been charged. In the AI chat in our Help Center just type "contact support" to get started. 

Shay | Social Care @ Shopify 
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josephesparzaa
Visitor
2 0 0

I keep trying to close the store but it won’t let me due to the charges. 

Shay
Shopify Staff
2645 430 554

If there are pending billing charges on the account then you won't be able to close the store until either the pending charges are paid, or the billing attempts are unsuccessful by the time the next billing cycle (30 days) happens. If the billing charges are not paid by the next billing cycle the store will become frozen, stopping all future billing fees.

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog