Subscription

[Gael_Innocent]

Dear Shopify Support Team,

I initially subscribed to a one-month Shopify plan. After a period of inactivity, I decided to reactivate my store. To my surprise, I found that my subscription had been automatically upgraded to an annual plan.
I would be grateful if you could help me understand the reason for this change and how I can revert back to my monthly plan.

Thank you for your assistance.

[SealSubs-Roan]

Hi @Gael_Innocent 

You might accidentally chose annual plan instead of monthly plan as usually, annual plan is automatically selected or offered. You can try to go to your >settings >plan >change plan to see if downgrading to monthly plan is possible.

[Gael_Innocent]

Hello,

I tried to change my subscription to a monthly plan, but it was not possible at the moment.

[Gael_Innocent]

Hello,

I tried to change my subscription to a monthly plan, but it was not possible at the moment.


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