Sudden drop in site traffic

COMBATICAUK
Excursionist
22 0 3

Hi all

So basically been using the same theme (Dawn) since i opened my store however decided recently to update to Dawn 12.0 as i wanted to use the slideshow feature. I've worked hard over the past 2 years to get like 100 site visitors per day but now Suddenly all progress has been lost and now im back down to single digit visitors per day ever since i updated the theme. And its not the cookie bar issue like the shopify support have tried to tell me as i have the cookies

 

Screenshot 2023-12-17 104420.png

 

Another issue is that if you see in the below screenshot, i had 8 visitors 5 days ago but 7 order which is just a crazy conversion rate so something is definitely wrong.Screenshot 2023-12-17 104520.png

 

Any help or clarity on this matter would be greatly appreciated. If you need any other info to diagnose the issue let me know

Replies 13 (13)

elgobbo
Excursionist
21 2 2

Hi,

 

can you please share the picture Analytics > Sessions over time over 6 months, showing some months before your change, some months after the change and give the exact date of the change ?

 

That's really strange.

COMBATICAUK
Excursionist
22 0 3

Hi, thanks for the reply. The change happened on 10th of this month. also below is the screenshot of the 6 months beforeScreenshot 2023-12-19 211023.png

 

 

 

elgobbo
Excursionist
21 2 2

Please is it possible that you share the website in question. I would like to simply browse on it to see what happens. A sudden drop in traffic is pretty strange. Also from which country was the majority of your visits before the change?

 

also please share from where you traffic came from (referral). I forgot which report on Shopify give you that info.

elgobbo
Excursionist
21 2 2

By any chance did you try to revert back the changes to see what happens in terms of traffic? 

COMBATICAUK
Excursionist
22 0 3

website is combatica.co.uk
majority of my visits are from the uk which is what my target audience is as i only sell to the uk
most are by google. all organic as i dont use ads

COMBATICAUK
Excursionist
22 0 3

this is the sessions from 10 days after the change compared to 10 days before the changeScreenshot 2023-12-19 220446.png

elgobbo
Excursionist
21 2 2

Would it be possible that somewhat some visitors are unable to access because of a DNS issue? Was there something else besides the theme upgrade?

 

i don’t see how the theme upgrade would impact the visits since the website is accessible publicly. Another reason would that for example a source from your past visitors doesn’t show your website anymore (such as Google), but since you said you don’t have Google shopping, Google ads or any other thing that could trigger more visitors, this is also unlikely.

 

the only thing I can think of as I said is a cache on the previous visitor that would prevent them to visit the new one?

 

did you made a backup of the previous theme for you to rollback ?

COMBATICAUK
Excursionist
22 0 3

i dont think the cache is an issue as i rarely used to get returning customers anyway.

 

i didnt make a back up no unfortunately didnt think of that

elgobbo
Excursionist
21 2 2

Another possibility: would it be that Shopify tracks differently the visitors with the new theme ?

COMBATICAUK
Excursionist
22 0 3

im really not sure and shopify support havent been much help tbh.
look at this from today... 2 orders but conversion rate showing as 0% Screenshot 2023-12-21 232237.png

elgobbo
Excursionist
21 2 2

Conversion rate at 0% for 2 orders, Shopify should definitely help you in understanding why. That's impossible

COMBATICAUK
Excursionist
22 0 3

shopify support have not helped at all and its actually quiet disappointing. they just keep going round in circles about cookies but thats not the issue as i have a cookies bar

COMBATICAUK
Excursionist
22 0 3

still havent resolved this. booting if anyone has a solution