Hi our online store was recently sued for not being accessible for visually impaired people, American Disability Act of 1990.
Can you advise us what’s the best thing to do moving forward? We are looking at these app on the app store https://apps.shopify.com/accessibilityspark?search_id=67cf496c-3df1-42af-a02f-f89e9d879199&surface_d...
and also this https://accessibe.com/
Do you think if purchasing this apps is the best solution? Looking forward for your reply. Thank you!
The first and foremost you need to make sure your store gets 100 in Google Lighthouse Accesibility testing. Even though this does not guarantee that you will not be fined, it provides a strong defense against such claims.
We can help you perfect accesbility score, though it is relatively costly and time consuming. Please contact us via our website for more details. Link below👇
I doubt that any app can fix your code and improve your score. Such tools can be utilized to offer more options to users.
Reasons for Accessibility issues vary. For instance your color scheme may not be suitable for certain demographic and it may be causing your score to drop. To overcome complexities like this, it is important to work with a developer.
That being said, you can also run Lighthouse test yourself and see what issues come up there.
Generally the first step would be to perfect Google Lighthouse Accessibility score on your store. A code review and fixes would be required by developer. You may need to upgrade your Shopify theme or switch themes or apps depending on the issues.
Please create an account on our website so we can help with specifics there.
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