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Re: Suggestions sought: Mix of local pick-up and ship-to-store

Suggestions sought: Mix of local pick-up and ship-to-store

Timo_Krause
Excursionist
28 3 9

Hello community,

 

we are facing a technical problem and don't know yet how to solve it. So we thought we'd just ask here, maybe someone here has a creative solution or a hint that will put us on the right track.

 

We are a multi-channel retailer with about 100 stores. We run our online store out of Germany, which is also where our central warehouse is located from where we ship all of our online orders.

 

Before switching to Shopify, we were running a mix of pick-from-store and ship-to-store in our old online store, which we would also like to implement in Shopify.

 

Our idea would be this:

All items that a customer can buy in our online store, he can also have delivered free of charge to a store and pick up there. To do this, he selects the "Pickup" option in the checkout, whereupon he sees a list of all stores and selects the store here where he would like to pick up the goods. The package is then packed in our warehouse and brought to the corresponding store with the next delivery of goods, where the customer can then pick it up.

 

In Shopify, however, we face a problem here, because we cannot implement this in this way. The "Pickup" checkout option requires that we create all stores as a location and flag them with the "Fulfill online orders from this location" flag. This is not a problem either. What gets tricky is the fact that you can then only select this store in the checkout if all items in the cart also have inventory in the selected store. Shopify simply assumes that for a pickup, the store's inventory is used. But since we also ship such orders from our warehouse, the stock in the store does not matter.
Now you could say "Then deposit a fictitious inventory", but this would result in the fictitious inventory being included in the total inventory as well, due to the "Fulfill online orders from this location" flag.

 


Example:

Our actual inventory is 99 pieces
Now each of our 100 stores gets a fictitious inventory of 15 pieces, so that the store is displayed in the checkout for the item.

 

But that would result in a fictitious inventory of 1500 pieces being added to the actual inventory of 99 pieces, which means that customers could order 1599 pieces in the online store even though we only have 99 pieces.

But without an inventory at the location, it cannot be selected in the checkout.

 

I hope it has become clear what our problem is.

 

Our idea would be:

- A list of all pickup locations in checkout regardless of whether the items in the cart are in the store or not.
- When a pickup location is selected, shipping is automatically free of charge

 

Maybe someone here has a creative idea - we appreciate any suggestions.

Best regards,

Timo

Do not wait for success, it is the result of your actions || Warte nicht auf Erfolg, der ist das Ergebnis deines Handelns
Replies 2 (2)

ClemencyZapiet
Shopify Partner
4 0 2

 

Hi Timo,

 

Clemency from Zapiet here, our Store Pickup + Delivery app could work for you 🙂

 

On our Pro plan, you can create up to 200 locations that can act as individual pickup locations that the customer can choose from in the cart page. You can see how this looks from the customer side on our demo store.

 

You can then create one location in Shopify that will be your physical warehouse where your products are stocked. Our app does not take into account inventory so all pickup locations will show in the cart page whilst stock remains in your central warehouse. All orders will be fulfilled from that one Shopify location, no matter which pickup location they chose via our app. 

 

As one location within Shopify would be fulfilling all orders a mixed cart would not be an issue. You can configure the locations within our app so that all products are available in each location. This just means that each location will show as available in the cart page no matter the products they have in the cart. 

 

If you wish to have one flat free rate, you can configure this in your Shopify shipping and delivery settings. This will show in the checkout page after the customer has selected their pickup location via our app in the cart page.

 

I hope this is all clear to you. Please feel free to reach out to us if you have any further questions 🙂

 

Clemency Farmer

Merchant Support Specialist - Zapiet Ltd
support@zapiet.com / +44 20 4526 8806

Learn about new feature releases and updates at the Zapiet Blog

melams
Shopify Staff
8 0 1

Hey @Timo_Krause,

 

 

Shopify just rolled out a new feature called Store Transfers, making it easy for you to enable ship-to-store fulfillment from your Shopify admin settings. Now, your customers can buy items online and have them shipped to your store for pickup.

 

You can set up Store Transfers for any location that offers in-store pickup. This allows items to be transferred from various sources like other retail stores or fulfillment centers. Plus, you can exclude certain products from being eligible for transfers, if needed.

 

Furthermore, you can manage the inventory transfer for a pickup directly from an order in your Shopify admin, or via API.

 

Watch a short 30 second video or checkout the help doc and change log for more info.

 

Hope this helps!