Support Is Bad And Getting Worse - - Suggestions

[DXTodd]

I have lost all confidence in Shopify Support or lack there of.  The last two support calls I knew more than the agent.

How do we get simple support does anyone have any ideas?  I am at wits end, do I need to move the stores to another and if so suggestions appreciated.

The last question is, Is there a simple way without using the returned filter to get the returns from the standard Orders export, I know refunds and partials but not returns.  I always use the filter but the CPA wants the actual export report in one shot.

Thanks