Termination of account without any valid reason

zarivedastudios
Tourist
9 0 9

My shopify account was suspended without any reason. Its been more than 12 hours since we have received a reply. Not much of help has come from Shopify's end. I have invested a lot in this business but I haven't received any response from their end with regard to termination of my account.

Replies 4 (4)

Salesworm
Tourist
37 0 2

I guess was trial right? Or you had a store?

zarivedastudios
Tourist
9 0 9
It was my store which was unexpectedly deactivated.

ElectronicPersp
Tourist
5 0 2

Our store was deactivated - with NO notice. 

Three days later, our fulfillment house wrote to say they couldn't get into the site.

After 45 minutes of blindly searching around, we reached out in chat, and were advised that the department responsible would reach out.  They sent an email asking for documentation, and we sent it within 4 hours.  No reply, and no reply to the four followup emails we sent.

 

Chat 4 days later - The team is on it, and your account is important to us.

 

Nothing, and no followup.

 

Chat 3 days later - The team is on it, it has been escalated to our internal team, yes, they have your documentation, and your account is important to us - we're so sorry you've had to wait - it should be resolved within 48 hours - maybe a bit longer.   I promise to follow up on this and make sure it gets taken care of.

 

Nothing, and no followup.

 

Chat 2.5 days later - The team is on it, it has been escalated to our internal team, yes, they are reviewing your documentation, and your account is important to us - we're so sorry you've had to wait, and understand your frustration.

 

All told - three hours in chat, with repeated assurances that our concerns were important to them:

 

"I really understand the urgency of this matter. Please rest assured that our internal team is actively working with the issue, your patience and understanding is highly appreciated."

 

That's great, but the site has been deactivated for 10 days now.  TEN DAYS.  And we're only selling a SINGLE BOOK, so it's not like it's a complicated account.

 

Absolutely, positively the worst customer service I have ever experienced in my life, without exception.

zarivedastudios
Tourist
9 0 9

Oh I have a similar bitter experience like you. Is there any platform where we can raise such grievances like Merchant protection forum or dispute redressal cell? If you come across please let me know, I want to be compensated for my loss of business and above all they don't have the right to keep my business data. I have been requesting them to atleast share my store data but they are careless enough to respond this also. #Hateshopify