Termination of your Shopify Account

[Showyu]

Hi I just got a email : “

We have reviewed your account and determined that it is in violation of Shopify's acceptable use policy (AUP). As a result, we are no longer able to host your store on the Shopify platform and your account has been closed.

The full amount of pending payouts will be held by the Processor, in accordance with the Shopify Payments Terms of Service and the Processor's Terms of Service. Payouts are typically held for 120 days.”

Ive read the acceptable use thing like 50 times since the first one I created got terminated too and they never got back to me. I’m confused on why this is happening, I have orders to fulfil and my money. I just started this small business with all my life savings and started this month. I sell beads in mystery bags and sell little boxes with random items like socks and stress balls and bags. I don’t know how I could possible have not followed the acceptable use. Am I not fee to use my own products? I also dropped shipped items like avocado plushies and capybara plushies and some blankets.

please anyone know how I can fix this issue? 

thank you

[qasim-devloper]

Hey could you gave the mail address. So I check is this legit email or Scam.
Mostly common Scammer send you mail from name by shopify like shopify@gmail.com, shopifysupport@gmail.com  

So please gave me mail address in order to figure out is the legit mail or scam.
Best Regards,
Qasim A.

[Showyu]

Hi can I please get more details on this? I’m just starting and still
working on the site so far I’ve had a few online friends order from it to
see how things work. I need to get the money for payout and I need more
details on why my account was terminated and what I can do. I followed all
the rules and still am as I continue to build my website. I’m unable to
access peoples orders right now… please help.

Thank you
Shakirah Osundina

[Showyu]

Hi thank you this is the email address : no-reply@shopify.com and I also cant access my shop admin.

Today though, I got another email but this one look a bit scammy with annoreply.shopifyauditteam3@gmail.com email today: Dear Merchant,

Our monitoring system has detected harmful code and malicious scripts in your Shopify store, leaving it vulnerable to malware and SQL injection attacks. If not addressed promptly, this could result in store deactivation.

Please resolve these issues immediately to avoid account deactivation, loss of funds, and restrictions on creating new accounts on our platform.

We have a dedicated support team ready to assist you in resolving these issues, Reply to this email with "HELP" for further assistance.

Best regards,

The Shopify Team

Hello Show,

Thank you for your prompt response. We appreciate the effort you put into your business. We are reaching out to inform you that our system has detected malware on your store, which poses a security risk to both your data and our customers' data. Please address this issue as soon as possible to prevent store deactivation and any potential loss of funds in your account.

To assist you in resolving this matter, we have set up a dedicated support team. Please contact them using the following link for further assistance: link.

When reaching out to the support team, please provide your ticket ID for quicker resolution: Ticket ID: 247525:77686MJ.

Sincerely,

The Shopify Team

[qasim-devloper]

Yeah,
The second one mail is Scam. The first one is legit.

[Showyu]

How do I resolve this? From the first email?