Terrible experience with Shopify "expert" | How do I get a Refund?

[moss8485]

The Shopify "expert" that I hired is simply incompetent. Additionally, he cannot make the deadlines set and he always has an excuse. I gave him so many chances but I just want my money back. Yes, I've talked to him about this issue, but he's not responding. How do I get Shopify to step in and issue me a refund?

[Nia]

Hi, @moss8485!

As per our handling disputes documentation on expectations & refunds through the Experts Marketplace, we do require that you first discuss this with your Expert as refunds must be approved by them. In this case, you have already reached out to the expert regarding the refund so the next steps here is to reach out to Shopify Support Team.

Our support advisors will then be able to escalate your case through to our Experts team who will take it from there. They may need some examples & further information so ensure you are consistently checking your inbox for communication from our team.