The definition of GA4 event "item_view"

[nakano_thesense]

Hi, Shopify community.

I have migrated to Google Analytics 4 with reference to the help page and confirmed that the measurement is working.

However I found that the "item_view" events value is different from "page_view" events value.

There is fewer "item_view" events  than "page_view" events even though same product.

（I've checked it by filtering page path with product's handle）

Is there someone who have same experience? and is it error or not?

I would like to know the definition of "item_view"（How is "item_view" event tracked）

Thanks for the help in advance.

[Augur_Derrick]

Hi, did you ever get any help with this? We support GA4 transition and may be able to help solve this. How is the rest of your migration going so far?

[nakano_thesense]

Hi, thank you for your replying. I've struggled with this problem yet. It is no matter of connection with google analytics 4 however as I mentioned, the tracking of "items_viewed" events (I think it is prebuilt event) is differ from "page_view" event.
It is fewer than "page_view" event even though the product is same.

This is last 7 days "page_views" of product pages

This is last 7 days "items_viewed".
The products is same with above report however "items viewed" count is differ from "page views" count.

 I don't know which metrics is correct.