the domain frozen

brrownzy
Visitor
2 0 0

Screenshot 2023-12-22 at 11.07.18 PM.pngI Bought A Domain But Gets Error "

 

 

the domian frozen

 

brrownzy
Replies 3 (3)

Trevor
Community Moderator
3385 458 975

@brrownzy 

 

If the domain is connected to another store, then it will need to be removed before it can be added to your current store. If you own the other store, then you'll need to login and remove it. If you don't own that other store, then you'll need to contact Shopify Support to remove it for you. 

 

In any case, as this a account specific issue, contacting Shopify Support will be your best option: https://help.shopify.com/en

Trevor | Community Moderator @ Shopify
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brrownzy
Visitor
2 0 0

i dont own another store 

brrownzy
Trevor
Community Moderator
3385 458 975

You'll need to contact support in that case. They can help you resolve this. 

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog