The pictures uploaded in shopify "Settings--->File" will be deleted after a period of time

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I’m a shopify app developer. Our app requires shopify merchants to upload some pictures in "Settings--->File". Some of the merchants sell inflatable dolls. I don’t know why their uploaded pictures will be automatically deleted after a period of time ( Not all businesses that sell inflatable dolls have encountered this situation).

We would like to consult shopify under what circumstances will automatically delete the pictures uploaded in "Settings--->File".

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