The product cannot be listed: Files failed You’ve reached the file storage limit for your plan

slipcoverkas
Tourist
5 0 2

I purchased the Basic Shopify package. I carefully reviewed the package contents and found no mention of storage limitations. However, I am currently unable to list more products despite bringing in thousands of dollars in sales for Shopify each month. This limitation hinders my ability to expand sales by adding more products.20240503203029.jpg

Replies 4 (4)

slipcoverkas
Tourist
5 0 2

Due to the change of seasons, we need to list new products, but Shopify's restriction on image uploads is preventing us from doing so, which is frustrating.😭

slipcoverkas
Tourist
5 0 2

I'm really anxious! It's the seasonal change, and our store needs to list new products. I've reached out to the Help Center, but no one has responded. Can anyone provide assistance?

Olivia
Shopify Staff
1724 146 309

Thank you for connecting with our Community, @slipcoverkas.

 

While our Community is monitored by Shopify Staff, the best way to get in touch with an agent directly and ensure you get the support you need is through our Help Center

 

I noticed you mentioned that you did reach out and haven't heard back, though you should have been presented with the AI-powered chatbox to be re-directed to live support. If you haven't already, please do ask the AI-powered chatbox to transfer you to a representative so we can look into this with you.

 

We look forward to connecting,

Olivia | Social Care @ Shopify 
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sellieryeh
Visitor
1 0 0

Can you provide a solution - we are also having this issue when we try to upload images. We seem to have no problems uploading videos.