The uploaded image is missing one or more dimensions. Please try a different image.

SMESpecialist
Shopify Partner
5 0 0

We keep getting this message when trying to upload a csv. We have tried pretty much everything. The frustrating part is that the images are ALREADY on the site as part of individual products and display perfectly and most importantly are ACCEPTED by the website. BUT we want to combine multiple products as variants of one product. The images have been uploaded a second time to 'files' and we copy the URL no problem but then try to upload and keep getting this message???

Replies 5 (5)

StephensWorld
Shopify Expert
1332 156 327

Please share a sample of your CSV sheet (link to a Google sheet will probably work best), and then share another screenshot of the error you're seeing. 

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https://stephens.world
support@stephensworld.ca

SMESpecialist
Shopify Partner
5 0 0
Thank you for looking into this for me. Note that I have since set up the
product and variants manually using the SAME image files.
Jim Radford
[image: image.png]
SMESpecialist
Shopify Partner
5 0 0

Hi there

Attached is the CSV we are using. Here is screenshot of the import failure message we are getting:

SMESpecialist_0-1709944566904.png

 

StephensWorld
Shopify Expert
1332 156 327

So I've been playing around with your CSV file, trying to do test imports onto a store I'm not using. 

 

The issue is definitely not with your CSV file, but rather the actual images that you've uploaded to Shopify (and then linked to in the CSV). 

 

Something is wrong with those images (before you uploaded them to Shopify). 

 

What's strange is: if I download the image as a WEBP file, then reupload them to my own files section, then replace the links in the CSV ... then it will let me import them without any errors. What this tells me is that by downloading the images in another format, it's adding metadata to the image (that they're somehow originally missing). 

 

What I would recommend doing, if you have all of the images still saved to your computer, is bulk converting them to another image format (such as PNG). There are a number of free sites you can use for this (https://www.google.com/search?q=bulk+convert+images+to+png). 

 

By converting the images to another format, it should add all of the necessary metadata to the images, and then - in theory - you should be able to reupload them to Shopify, and use them within your CSV spreadsheets. 

 

Very weird issue. It might be worth reaching out to Shopify's support team directly, to have their tech team look into this issue.

 

Sorry I couldn't be of more help on this one. Your CSV format is good though! 🙂

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

SMESpecialist
Shopify Partner
5 0 0

Wow, thank you so much for looking into this. I'll try the image 'cleaning' process and see how I go. The weirdest part for me is that the images are ALREADY on our site within individual products, we just want to combine the individual products into one product. I'll let you know how we go.

Thanks again from Australia downunder 🙂