theme customize slow and gets stuck

KRSSTORE
Visitor
1 0 0

 

Hi, When i'm doing the customization, the customization page is very slow and gets stuck when I change the settings in the theme and sometimes getting the message as shown in the attachments   ... I want help with this issue

 

Screenshot 2023-04-18 at 6.04.19 AM.png

 

 

 

Replies 4 (4)

Van_Nguyen_GSG
Shopify Partner
148 23 40

Hi KRSSSTORE,

 

I found this thread could be helpful for you:

https://community.shopify.com/c/shopify-design/very-slow-store-pages-with-options/m-p/1917509#M51117...

 

 

Helping Shopify merchants build stores that convert.
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- If you still need help, feel free to reach out to me at: van@glue.sg
Cheers!
ErgoLabs
Visitor
2 0 1

I'm having a similar issue. I'm trying to customize my product page but the editing menu is just not loading in at all. My internet is working great but for some reason this is not loading in. Can you help me with this problem. 

 

Screenshot_20230806_120925_Chrome.png

niko_renee
Shopify Partner
2 0 1

Hey, did you ever resolve this issue? I'm experiencing something similar!

niko_renee_0-1713939772539.png

 

Maz
Shopify Staff
1196 129 183

Hi, @niko_renee!

 

Thanks for joining the thread. If you have already tried the steps in the thread linked in this posting and still experiencing this issue then I'd recommend reaching out to our dedicated Partner Support here at this link for further investigation.

 

Thanks!

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog