Solved

Theme editor is not loading for my PC devices

jenniferw2311
Tourist
5 1 2

Hi,

the theme editor won't work on my pc devices, but it works on my phone (both chrome and apps).

This problem occurred quite few weeks ago, so I have been trying to almost every solution from previous cases:

- I cleared my cache and history, tried incognito mode.

- I tried to switch to different templates and they all fail to load.

- I tried to start fresh from a new templet, and it still fail to load.

- I tried to switch to different internet, doesn't work

- disabled the add-in apps like Geotranslation, not loading

 

The editor only works on my phone.

I found the theme editor is not working for my other stores that just opened a few days ago, so it might be something device-related or account-related problem?

 

It now begins to feel like a torture that you can only edit the theme from the phone. any helps or ideas would be appreciated!!

Accepted Solution (1)

jenniferw2311
Tourist
5 1 2

This is an accepted solution.

I magically solved this problem by trying to solve a seem-to-unrelated problem. I leave this solution to whom might have the same issue in the future.

today i found my app main page cannot load and error message is "Field 'onboarding' doesn't exist on type 'StaffMemberPrivateData' Variable $onboardingImageTransform is declared by HomeNotification but not used"

 

So i begin to change every image i could find, then i go to online store-preference-> social sharing image. I changed the image, and my theme editor works on pc devices now.

View solution in original post

Replies 2 (2)

jenniferw2311
Tourist
5 1 2

I also have switched to a different Mac devices and the problem remains. I don't know if this info helps. 

jenniferw2311
Tourist
5 1 2

This is an accepted solution.

I magically solved this problem by trying to solve a seem-to-unrelated problem. I leave this solution to whom might have the same issue in the future.

today i found my app main page cannot load and error message is "Field 'onboarding' doesn't exist on type 'StaffMemberPrivateData' Variable $onboardingImageTransform is declared by HomeNotification but not used"

 

So i begin to change every image i could find, then i go to online store-preference-> social sharing image. I changed the image, and my theme editor works on pc devices now.