Theme not uploading

[SamCheema]

My Old paid theme is crashed out  + I'm not able to add new theme in shopify when I upload it show some troubleshoot even free theme is not working 
I'm adding SS for reference,

[Small_Task_Help]

Hi,

Hope this will help

- Check the internet and Clear browser cache.
- Hope Shopify plan is active.
- Reduce theme file size.
- Use a different browser or device.
- Rename theme file.
- Try free Dawn theme.
- Contact Shopify Support.

[PageFly-Richard]

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

It's incredibly frustrating when your theme crashes, and even more so when you can't install a new one. Let's troubleshoot this issue systematically. Based on your description and the fact that even free themes are failing, it points to a potential problem beyond just the theme files themselves.

Here's a breakdown of steps to take:

1. Shopify Account/Store Issues:

• Check Shopify Status:
  • First, verify if Shopify itself is experiencing any widespread issues. Go to the Shopify Status page (status.shopify.com) to see if there are any reported outages or problems.
• Browser and Cache:
  • Sometimes, browser issues can cause problems. Try clearing your browser's cache and cookies, or try using a different browser altogether.
  • Try to use incognito mode on your browser.
• Account Limits:
  • While less likely, there might be limitations on your account, such as storage space or theme upload limits. Contact Shopify support to rule this out.
• Shopify Admin Issues:
  • It is possible that there is a temporary glitch within your shopify admin. Try logging out, and logging back in.

2. Theme File Issues (Even for Free Themes):

• File Integrity:
  • Even free themes can sometimes have corrupted files. If possible, try downloading the theme zip file again from the official Shopify Theme Store.
• File Size:
  • Ensure that the theme zip file is not excessively large. Very large files can sometimes cause upload errors.
• Theme Structure:
  • Even though it is unlikely with free themes, there could be a structural issue within the theme's zip file.
• Check your internet connection:
  • A poor internet connection can cause theme uploads to fail.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly