There is 1 ERROR Your card was rejected while verifying. Double check the information you entered

Mithrathon
New Member
4 0 0

Hello, 

I can't buy a plan it gives an error now, it says; 

There is 1 error

Your card was rejected while verifying. Double check the information you entered and try again or try adding another card.

 

There is 1 ERROR

 

Your card was rejected while verifying. Double check the information you entered and try adding another card.

 

There is no problem w the infromations. I dont know why it gives an error..

Replies 5 (5)

Maurice09
Visitor
1 0 0

Hii,

 

Please double check that you entered information correct or not and ensure card is not expired. That may be happened with you. 

Thanks

Mithrathon
New Member
4 0 0

Hi, 
Thanks but I already did all of them already so, it won't change any way.

Don
Shopify Staff
2750 198 384

Hi there, @Mithrathon!

 

Could you let me know what sort of card you're using here, and if you are looking to choose a plan for the first time or have previously been able to pay for your Shopify plan okay?

 

You can check out some info on the sorts of payment types accepted for your Shopify billing here.

 

I'd also recommend you contact your card provider, to ensure you have enabled recurring, international payments for this card.

 

If you can let me know where in the world you are and what sort of card you're trying to add we can check to see what the issue might be here. 

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Tequaz
Visitor
2 0 0

Hello, Don

I have the exact same problem as Mithrathon. I am from Czech and I'm using mastercard. I already checked all the card informations and I also have have enabled recurring, international payments for the card I'm using as I have multiple subscribsions like for example spotify. I also tried to do it from different device (mobile phone). What should I do?

l-franz
Visitor
2 0 1

I also face the same problem, I am using VISA and I'm form German. All the information is right and my card will expire in 2026. Is there a solution for this error or do I need to try again later?