There is an issue with Payments Case

There is an issue with Payments Case

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Hello, I have contacted Shopify 3x in the past few weeks regarding my account. We are still waiting on Shopify Payments and approval and every time I am given a delay and delay and delay. I need a manager to look into why my account is still pending approval. This is not fair, you are charging me monthly and I cannot accept orders from customers. This needs to be fixed. We have other Shopify accounts and no issues - no payment blocks. We have spent time, money for marketing and customers CANNOT place orders. We are loosing brand reputation and just told our case is being looked into.


KYC bureaucracy

Replies 2 (2)

537 37 48

Hi @SLR722 !


Since this is an account issue, though it is not ideal, the best course of action as of now is to keep an open communication with Shopify support team as they are the one who has access and tools that check your account status. You can try to request for them to escalate the issue and keep on making a follow-up regarding your case.

Please let me know if it works by marking it as a solution!
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Shopify Staff
2057 268 242

Hi @SLR722,


Thank you for reaching out to the Community. I'm happy to provide some guidance on this request, to ensure it gets resolved. When it comes to account specific inquires like this, I'd encourage you to follow up with us directly. This will allow our support team to check on your open ticket, as we’re unable to provide account-specific support via the Shopify Community. We will also be able to confirm the appropriate steps have been taken to ensure this gets resolved as quickly as possible.To connect with us, you can:


  • Head over to our Contact Page.
  • Enter 'Can't log in' into the chat box.
  • Select the 'I still need help' option
  • Select the 'Account Support' prompt to view our available support options.

If you have followed up with our advisor team already and it has been advised that your ticket was escalated, then you will want to wait for our reply. While I can completely understand how that may not be ideal, our escalated teams are working as quickly as possible to ensure this gets resolved. 


Please let me know if you have any other questions or concerns.

Blair | Shopify 
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