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Braves81
Tourist
5 0 1

I can't login into my account , i already choose a plan and when i come back to login this happened ,,can someone help me?Cuplikan layar 2023-12-23 181847.png

Replies 8 (8)

PageFly-Kate
Shopify Partner
1078 323 316

Hi @Braves81 ,

This is Kate from PageFly - Shopify Landing Page Builder App. 

 

May i ask are you trying to login to your Shopify store admin? The email you use to login is admin account?

In this case I recommend that you connect with Shopify authenticated support team through Shopify Help Center via this link Shopify Help Center, only Shopify authenticated support team has the authority to resolve all account-related issues.

 

Hope it helps!

Kate - PageFly Team

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

Braves81
Tourist
5 0 1

yes , and iam login is admin account and i already chat with the support team but no progress its been 4 days

PageFly-Kate
Shopify Partner
1078 323 316

Have you tried by one of these ways:

  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Clear your Cache and Cookies.
  • Access in an Incognito Tab. 

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

Braves81
Tourist
5 0 1

Yes i try all but still not working

PageFly-Richard
Shopify Partner
4206 951 1599

Hi @Braves81 

 

This is Richard from PageFly - Shopify Page Builder App

 

 You can check the suggestion from my teammate - Kate.
If you still can not access your store, you can follow these steps:

Step 1: Click on Back to Stores List button

Step 2: Select the correct store that you want to login and try again.

 

Or you can try to change to the correct email that has permission. 

 

In case your are using collaborator access or staff account, please make sure to contact the owner of the store and grant permission for you to login.

 

Best regards,

Richard | PageFly

 

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

Braves81
Tourist
5 0 1

i try the 2 step but not working but it still look like "theres a loading this page"

Victoria
Shopify Staff
2093 148 247

Hi, @Braves81.

 

Welcome to the Shopify Community, and thanks for sharing your question.

 

Could you try using a different browser, device or clearing cache and cookies on the device that you're using? Additionally, can you check to see if you received email correspondence from our support team?

 

If not, I would advise creating a support request through the Shopify Help Center, as @PageFly-Kate has mentioned. Once you're logged in to your account via the Help Center, you'll need to communicate with the Help Center Assistant in order to be connected to a Support Advisor.

 

Please let us know if any other questions come to mind.

 

Thanks! 

Victoria | Shopify 
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Braves81
Tourist
5 0 1

I try all still not working and i already chat with support team and say they will sending email but its been 4 day and theres no email