These domains couldn't be connected because the stores are frozen - After remove & re-connect domain

intesols
Shopify Partner
3 0 0

Hi Champs,


1. Till Yesterday; "honestgum.com.au" - Domain was connected with the same Shopify store "honest-gum.myshopify.com" plus the site was working fine.

 

2. The only issue was that non-www links were not working throughout the website so we though to disconnect the domain.

 

3. To resolve this issue; we removed the domain from the Shopify store yesterday; and tried to add it again and added a suggested TXT record for the Domain DNS as well.  After that, it should be connected but unfortunately it keeps showing "Domain couldn't be verified; These domains couldn't be connected because the stores are frozen" - (Screenshot attached)

 

4. We tried to do the same process again but each time it gave the same error,  Billing and everything was clear.

 

Can anyone please help with that, as support team has taken almost a day but there is no solution?

 

intesols_0-1708486289087.png

 

intesols_1-1708486304884.png

 

Ashish Patel
Replies 3 (3)
intesols
Shopify Partner
3 0 0

Hi Victoria,

 

Thank you for your response. Let me know how you can help with this and how long it will take. 

Ashish Patel

intesols
Shopify Partner
3 0 0

Hi Team,

 

It is very frustrating to deal with Shopify support, our website is down just because of Shopify support,

 

It is a small task to unlink the www domain from Shopify and connect with my existing store which was already there

 

The Shopify team is not able to resolve the frozen store issue and it has been more than a week. Every day we deal with a new support guy and they promise that the issue will be resolved by today but next morning we see the same issue.  Even they don't share what actions are taken to resolve the issue. 

 

 

Ashish Patel
TaysonSoftware
Shopify Partner
8 0 0

Did you solve this issue?

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