They said your account doesn't have permission to view this

Jayaprakash
Shopify Partner
6 0 1

I have a big store in shopify I certainly theri is issue  I have in my store  and I tried many times to solve the issue but it's still not working they said there is a problem to loading this page your account doesn't have permission to view this page try another account or back to store list how can I solve the issue please help me

Replies 7 (7)

Dan-From-Ryviu
Shopify Partner
7897 1536 1566

Hi @Jayaprakash 

Maybe you are login in a staff account instead of store owner account. Please logout and then try to login again. 

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Jayaprakash
Shopify Partner
6 0 1

I try that not working I tried many times 

Dan-From-Ryviu
Shopify Partner
7897 1536 1566

Did you try to use another browser to login your account?

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- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
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Jayaprakash
Shopify Partner
6 0 1

Yes I tried google chrome, and Microsoft, opera, but not working and I clear my all cookies and caches and I update my browser but not working

Dan-From-Ryviu
Shopify Partner
7897 1536 1566

So you are login using a Staff account with limit permission, not store owner account.

- Helpful? Like and Accept solution or ❤Donate❤
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Enjoy 1 month of Shopify for $1. Sign up now.

Jayaprakash
Shopify Partner
6 0 1

No I am using i am the store owner and I am only using my store email to login

Tuxaro
Visitor
1 0 0

Hello, I have the same problem. It happened very suddenly. I was packing the goods a few minutes ago. When I checked the customer's address, I was told that I had no right to view it, and my website was also unavailable. Has your problem been resolved?