This content is protected, but it doesn't look like you have access. If you feel this is a mistake,

8642638755
Visitor
1 0 0

I've just published my store and wanted to test it. When I clicked on an item i get the following message. Not sure how to enable the items.

 

This content is protected, but it doesn't look like you have access. If you feel this is a mistake, please contact the store owner.

 

https://admin.shopify.com/store/metkon-usa/

Replies 3 (3)

Moira
Shopify Staff
2040 222 320

Hey @8642638755,

 

Welcome to the Shopify Community!

 

The error you're seeing would indicate that the account you're trying to access does not have the appropriate permissions for the store. The error can happen if the store owner has revoked your permissions, or if you're signing into the wrong account. 

 

Are you the account owner? 

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Marcheses
Tourist
9 0 3

I am also having this problem.  Site was working last time I checked, and I have not made any changes.

 

We had a payment issue where we had to change the credit card on file.  Could this have locked the website?  If so, why was it not unlocked automatically when the payment went through?

Moira
Shopify Staff
2040 222 320

Hey @Marcheses,

 

Did you make the credit card change as the store owner?

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog