When using an incognito mode, if you're still experiencing the same issues, you can check if you'vedisabled your browser extensions, as these can also impact on your browser performance. You can also ensure that the web browser you're using isup to dateon the latest version.
If all of those still don't work, you can try another internet connection, for example by switching to a cellular network on a phone rather than using wifi. We can also take a look into your account further, just to double check on some things on our end too. While we're not able to provide account-specific support via the Shopify Community Forums at this time, we’d be happy to continue assisting you. You canvisit our Help Centre here, and log in to your account to create a support request.
Kimi | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog