This site can’t be reached DNS_PROBE_FINISHED_NXDOMAIN

Solved
Jurec
New Member
1 0 0

Hi, 

I have a problem with access to my store. Could you please help me?

This site can’t be reached

doggieshed.com’s server IP address could not be found.

 

  • Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN

Thank you,

Petr

Accepted Solution (1)

Accepted Solutions
Trevor
Community Moderator
Community Moderator
3177 419 706

This is an accepted solution.

Hey, @Jurec

Taking a look here, I believe this has already been resolved as I am able to pull up the website without any issues. However; if you are still experiencing this issue, there are a few things you can check. 

  1. If this is a domain you purchased through Shopify, then this error typically stems from the domain not being verified when you purchased it. To verify the domain, you will want to go to Online Store/Domains, click on your domain. If you see a yellow banner, then you can resend the verification email; however, if you do not see a yellow banner, then that means the email bounced. To fix this, you would need to edit the "registrar information" by updating the email. Once a new email has been added, a verification email will be sent. Once verified, it can take up to 30 minutes for the domain to come online. 
  2. If this is a domain you purchased outside of Shopify, then you will want to check the DNS records using a free tool such as MXtoolbox. If no "A" record is appearing (23.227.38.65) then you will need to login to your domain manager, and ensure the record is added. Changes to your DNS records can take up to 24 hours to appear. 
  3. The error may stem from an issue with your internet service provider (ISP). If you try a different connection, or use mobile data and do not get the error, then this would be an issue with your ISP. Resetting the modem/router will typically fix this error. 

If you are seeing the error, and the steps above do not resolve the issue then please let me know as I can verify the store to take a look. 

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 8 (8)
Trevor
Community Moderator
Community Moderator
3177 419 706

This is an accepted solution.

Hey, @Jurec

Taking a look here, I believe this has already been resolved as I am able to pull up the website without any issues. However; if you are still experiencing this issue, there are a few things you can check. 

  1. If this is a domain you purchased through Shopify, then this error typically stems from the domain not being verified when you purchased it. To verify the domain, you will want to go to Online Store/Domains, click on your domain. If you see a yellow banner, then you can resend the verification email; however, if you do not see a yellow banner, then that means the email bounced. To fix this, you would need to edit the "registrar information" by updating the email. Once a new email has been added, a verification email will be sent. Once verified, it can take up to 30 minutes for the domain to come online. 
  2. If this is a domain you purchased outside of Shopify, then you will want to check the DNS records using a free tool such as MXtoolbox. If no "A" record is appearing (23.227.38.65) then you will need to login to your domain manager, and ensure the record is added. Changes to your DNS records can take up to 24 hours to appear. 
  3. The error may stem from an issue with your internet service provider (ISP). If you try a different connection, or use mobile data and do not get the error, then this would be an issue with your ISP. Resetting the modem/router will typically fix this error. 

If you are seeing the error, and the steps above do not resolve the issue then please let me know as I can verify the store to take a look. 

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Stephen211
Shopify Partner
59 1 12

Hi Peter.

Pls help check out my website, I'm experiencing similar issues

I bought my domain from godaddy. https://www.teezruz.com thanks

 

 

 

 

 

 

 

 

 

 

Trevor
Community Moderator
Community Moderator
3177 419 706

@Stephen211 

I'm not seeing any issues with accessing your store on my end here. Are you still experiencing the issue? 

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

higsbulgaria
New Member
1 0 0

Hi Trevor,

I am getting the DNS_PROBE_FINISHED_NXDOMAIN error. I tried everything but nothing helped. The DNS is also OK. Can you help me? The website is higsvapes.bg

Trevor
Community Moderator
Community Moderator
3177 419 706

@higsbulgaria 

You will need to reach out to Shopify Support if the above did not resolve the issue. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

med95
New Member
2 0 0

Good evening Trevor 

please check my store swimsquare.com not working despite i check A record and CNAME it's all right, but when i verify the connection in domain section it tell me that the value of  A record and CNAME record is empty while it is not empty in Domain Provider BLUEHOST.
i hope to check it as possible as you can Mr Trevor , My Greeting

med95
New Member
2 0 0

Good evening to everyone my problem is solved it was because of verifying bluehost account Thank to everyone . My Greeting

torontech
New Member
2 0 0

hi. Please check my website also. its domain is not connected. my website is www.torontech.ae.