Thanks for reaching out.
I appreciate the context that you have shared as that is super helpful. Since I cannot authenticate you for the store in question over our community forums to take a further look, the best way to reach out to our support is to login to your store using our Contact Us page. This will allow us to securely verify you as the store owner before discussing the situation with a Support Advisor.
Let me know if you have any questions or concerns.
Thanks for the quick reply.
I would suggest attempting to clear the cache on your current browser and try to navigate to our Contact Us page once again. If the issue persists, could you try a separate browser? As for example, if you are using Safari try this action on Google Chrome.
Let me know if that does the trick.
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