This store is unavailable after purchasing subscription

tahirrameez
New Member
2 0 0

Hi team, recently I have to buy a Shopify store plan but my store is not available. I think the store is locked. my billing id is 124790279. My store URL is https://zara-exports-store.myshopify.com/admin

Kindly reopen my store. Thanks

Replies 3 (3)
Ollie
Shopify Staff
428 48 74

Hey @tahirrameez.

Thanks for reaching out.

I appreciate the context that you have shared as that is super helpful. Since I cannot authenticate you for the store in question over our community forums to take a further look, the best way to reach out to our support is to login to your store using our Contact Us page. This will allow us to securely verify you as the store owner before discussing the situation with a Support Advisor.

Let me know if you have any questions or concerns.

Ollie | Social Care @ Shopify 
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tahirrameez
New Member
2 0 0

Contact us page not working. When I go to the page no content is present on the page. Check Attachment BellowCapture.PNG

Ollie
Shopify Staff
428 48 74

Hey @tahirrameez.

Thanks for the quick reply.

I would suggest attempting to clear the cache on your current browser and try to navigate to our Contact Us page once again. If the issue persists, could you try a separate browser? As for example, if you are using Safari try this action on Google Chrome.

Let me know if that does the trick.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog