I'm extremely disappointed with this program and its services. I have not been able to change any themes or edit my website due too error codes popping up rerouting me to customer service where a robot associate told me to rephrase the question. I will be deleting my account if the shop does not reach and fix there program.
I am sorry to hear about this situation and that you have had issues connecting with our support team. When reaching out through our Help Centerplease use the prompt "contact support" to easily initiate the contact flow.
Could you share some more information on the errors you are seeing? I may be able to help troubleshoot this here as well with you.
Shay | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog