TikTok app within Shopify App Store is not available in South Africa

TikTok app within Shopify App Store is not available in South Africa

Michael613
Tourist
4 0 2

Hi,

 

We are about to start advertising on TikTok.

 

In order to load the TikTok Pixel, we need to install the TikTok App from the Shopify App Store.

 

This App however appears to be unavailable to Shopify Stores based in South Africa.

 

See screenshot below.

 

Should we change our billing address to reflect a different country?

What other options are there?

 

Please help!

 

Thanks

 

Michael

 

Screenshot 2024-07-25 235055.jpg

Replies 5 (5)

Shay
Shopify Staff (Retired)
3110 472 657

Hi @Michael613 

 

The billing address on file for your store should always be the address where the business is registered. If you have an active business registration outside of South Africa, than you can definitely change that to match. 

 

Payment gateways and Shopify's trust and safety team will use your billing address to confirm where your business is located, if you change the address to a location that doesn't exist or that your business is not registered to, this could be considered deceptive or fraudulent and affect your merchant account. I recommend contacting TikTok to let them know you would like the sales channel app to be available to you in South Africa. 

Shay | Social Care @ Shopify 
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Michael613
Tourist
4 0 2

Hi Shay,

 

Thank you for your super quick response!

 

I just tested it out on a dummy shopify store and it seems that if I change the Billing Address to the USA (for example), then install the TikTok App and then change the Billing Address back to South Africa, everything appears to work well...

 

What are your thoughts on this?

 

The funny thing is that in the screenshot below, the Shopify App Store is saying that the TikTok App is "popular with Businesses in South Africa"!!

 

Screenshot 2024-07-25 235055.jpg

Victoria
Shopify Staff (Retired)
2398 162 290

Thanks for following up!

 

As mentioned above by my colleague, it is not advisable to change the address to a location that doesn't exist or that your business is not registered to. We are not able to advise/recommend whether you should change your address to download the Sales Channel, and change it back. However, we do recommend contacting TikTok Support, so they can provide you with more detailed information. 

Victoria | Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Michael613
Tourist
4 0 2

Thank you

Actonia
Shopify Partner
1 0 0

Hi Shay

 

I hope I can piggy back off this thread. Is it possible to add Google tag manager script on checkout and thank you page with checkout extensibility in order to install the TikTok pixel since TikTok does not have the app available in SA?