to close your store all outstanding invoices must be paid

HawkStore
New Member
4 0 0

I can’t deactivate my account because it says that to close your store all outstanding invoices must be paid and I haven’t even get sales? Please can you help me I just want to be out of this mess please???

Replies 9 (9)

Victor
Shopify Staff
2332 219 506

Hi @HawkStore,

 

Yes, this is correct. If you have outstanding charges due, Shopify does request payment before the store can be manually closed. You can view a breakdown of your invoices by heading to Settings > Billing in your Shopify admin.

 

If you're having difficulty understanding the charges and would like some assistance, please contact our support team so we can authenticate you on the account and take a look at this for you.

Victor | Social Care @ Shopify 
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HawkStore
New Member
4 0 0

i don’t know what to do I can’t pay that much of money when I didn’t even get sales I’m sorry I did a mistake I don’t even know how it work and I don’t want it no more. I just want to be out of it please can you guys do that for me I don’t want to loose more money.

HawkStore
New Member
4 0 0

Can you guys please just do something I don’t want to be part of this no more just please!

Victor
Shopify Staff
2332 219 506

Hi @HawkStore,

 

We'd be happy to take a look at this for you and see what we can do for you here. Please bear in mind that I cannot close your store or issue any refunds for you as I cannot authenticate you via the Community, so you'll need to reach out to our team via the Help Center. Please let me know if you're unable to reach out and let me know what issues you're having.

 

Can you tell me if you can still log in, or does the store appear to be frozen? This will occur if an invoice goes unpaid and we cannot charge the card on file.

Victor | Social Care @ Shopify 
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HawkStore
New Member
4 0 0

I don’t know what to do and click and stuff I don’t understand it

user07858
Visitor
1 0 2

I'm having the same problem I payed my $1 a month for three months and wasn't happy with what shopify has to offer and now I would like to deactivate my account. but I cant do that without paying the new $60 outstanding bill. why do I have to pay this bill if I want to deactivate. this bill covers my subscription for the rest of this month why do I have to pay it if I'm not using the services

Victor
Shopify Staff
2332 219 506

Hi @user07858,

 

If you are unable to close your store due to an owed balance this is likely because you have outstanding charges that need to be paid. These could be subscription fees for apps you have installed or transaction fees for orders processed via your store, among other things. If you are unsure on what these charges are and require assistance, please contact our support team directly.

Victor | Social Care @ Shopify 
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hunainprince677
Visitor
1 0 0

Yes, You're absolutely right when they said that you can cancel the subscription at any time then why this happend? This is not so good! I'm also facing the same issue. 

Victor
Shopify Staff
2332 219 506

Hi @hunainprince677,

 

Merchants are free to close their store at anytime but are asked to pay any outstanding invoices due for the account if there are any. If you are not sure what this invoice is for, you can head to your Billing settings and view your latest invoice; all charges will be listed here. The store will be automatically frozen if the invoice is not paid and we are unable to charge you after three attempts. Access will then be lost until the invoice is paid.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog