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We've had the shop live for 3 days and have received an insane amount of spam. I have the two options enabled but they are apparently very weak. My guess is this is yet another way for Shopify to make yet another app a necessity?
How can we make this more effective without doling out yet more money to a third party to provide something that should be a stock feature?
alienzero.bike is the domain
Here's the form:
<form method="post" action="/contact#ContactForm" id="ContactForm" accept-charset="UTF-8" class="isolate scroll-trigger animate--slide-in" data-cptcha="true" data-hcaptcha-bound="true"><input type="hidden" name="form_type" value="contact"><input type="hidden" name="utf8" value="✓"><div class="contact__fields"> <div class="field"> <input class="field__input" autocomplete="name" type="text" id="ContactForm-name" name="contact[Name]" value="" placeholder="Name"> <label class="field__label" for="ContactForm-name">Name</label> </div> <div class="field field--with-error"> <input autocomplete="email" type="email" id="ContactForm-email" class="field__input" name="contact[email]" spellcheck="false" autocapitalize="off" value="" aria-required="true" placeholder="Email"> <label class="field__label" for="ContactForm-email">Email <span aria-hidden="true">*</span></label></div> </div> <div class="field"> <input type="tel" id="ContactForm-phone" class="field__input" autocomplete="tel" name="contact[Phone number]" pattern="[0-9\-]*" value="" placeholder="Phone number"> <label class="field__label" for="ContactForm-phone">Phone number</label> </div> <div class="field"> <textarea rows="10" id="ContactForm-body" class="text-area field__input" name="contact[Comment]" placeholder="Comment"></textarea> <label class="form__label field__label" for="ContactForm-body">Comment</label> </div> <div class="contact__button"> <button type="submit" class="button"> Send </button> </div><div class="h-captcha" data-sitekey="f06e6c50-85a8-45c8-87d0-21a2b65856fe" data-size="invisible"><iframe aria-hidden="true" data-hcaptcha-widget-id="06lb2qmj9f0q" data-hcaptcha-response="" src="https://newassets.hcaptcha.com/captcha/v1/14dbe0f1619b8014e2630bcdde727e7785a80dee/static/hcaptcha.html#frame=checkbox-invisible" style="display: none;"></iframe><textarea id="h-captcha-response-06lb2qmj9f0q" name="h-captcha-response" style="display: none;"></textarea></div></form>
hi @AZColin
Thanks for reaching out to the Shopify Community. I understand how frustrating it can be to deal with spam, especially just a few days after launching your store.
Since you already have the built-in spam protection enabled, here are a few additional steps you can try to reduce spam without relying on third-party apps:
Enable reCAPTCHA V3: Double-check if reCAPTCHA V3 is enabled in your Shopify admin under Settings > Customer accounts. This helps filter out bot submissions more effectively.
Restrict Form Submissions: If you're primarily receiving spam through the contact form, you can modify the form to only accept submissions from logged-in customers or add a hidden "honeypot" field to trap bots.
Block Specific IPs: If you notice spam coming from specific locations or IP addresses, you can block them using Shopify’s built-in security features.
Reduce Form Fields: Simplifying your form fields or requiring email verification before submission can help minimize bot submissions.
Dotsquares Ltd
Problem Solved? ✔ Accept and Like solution to help future merchants.
I see nowhere in Customer Accounts that references reCAPTCHA.
I've used honeypot fields before when hand coding PHP but checking that the field is filled or not requires form submission and I have yet found a way to view the full code (assuming it's PHP) to create that check. As a matter of fact, when I navigate to admin > pages > contact, that page appears to be blank so I can't even wrap the form in the {% - if customer -%} tags to require being logged in.
When I look at page.contact.json there's no form there to wrap.
When I look at contact-form.liquid I see the form inputs but don't see the opening or closing <form> tags to wrap.
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