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Re: Tons of bots creating and abandoning carts

Tons of bots creating and abandoning carts

Blakem2244
Shopify Partner
2 0 12

Over the last few weeks, I've had a massive influx of bots with similar names and addresses adding low price products to carts and then abandoning them. I've spoken with Shopify support regarding this issue and all they could tell me was to "install bot protection apps" and to turn on re-captcha. Neither has worked.

 

Almost all the emails are a name with three numbers after (ex. allen690@yahoo.com) and the address is typically empty or is: 

House Number 43, Gray Colony
Bellevue Washington 98006
United States

 

I dived into the source of these bots by going to customer->select a bot->request customer data, and it says creation source is "Shopify App". Any ideas on how to fix this? These are destroying my conversion rate numbers which are an important metric we use for tracking.

Replies 52 (52)

UGL
Shopify Partner
2 0 1

Any update with this. Since yesterday I am having the same bot same address as you are stating happening to me every min.

Michael_Ryan
Tourist
8 0 6

This is the one and ONLY solution. It’s invite by link only as the app is new. I got the link from another blocker app that couldn’t solve our abandoned cart issue. After installing the app I contacted support. They walked me through the steps (took 30 minutes or so). We went from hundreds of abandoned carts and customer signups a day to none in less than 24 hrs. Use the link. This app does what none of the other blocker apps do, fix the issue. 

https://apps.shopify.com/bora-ip-blocker-country-block

Riftgate
Tourist
4 0 5

Please, Shopify, I'm begging you. Do something about this. I'm getting hundreds of profiles created every day.